Use cases
Every team with a question needs a clean route.
Survey Taxi is for teams that need to ask the right people, move fast through the field, and hand back a result that can survive scrutiny.
Dispatch routes
From polling to private business feedback, the meter runs the same: ask, deliver, read, report.
Public opinion and campaign polling
Track voter sentiment, issue movement, message fit, and public trust without waiting on a slow field shop.
- Ballot tests, issue support, favorability, and message tests
- Audience segments, geography, turnout groups, and campaign cohorts
- Weighted crosstabs, margins, confidence intervals, and client-ready reports
Customer satisfaction and NPS
Ask customers while the ride is still fresh: after a visit, delivery, support ticket, onboarding call, or purchase.
- CSAT, NPS, effort scores, service recovery, and follow-up comments
- Low-score routing, completion funnels, and cost-per-complete tracking
- Open-end themes and sentiment that turn complaints into a punch list
Private business feedback
Give operators a fast way to hear from customers, vendors, members, tenants, patients, or booked appointments.
- Post-transaction feedback for service teams and owner-operators
- Appointment, delivery, and account follow-ups through text or email
- Exports, dashboards, and shareable summaries for internal decisions
Market and brand research
Validate a market before the budget gets on the meter: positioning, brand health, demand, pricing, and recall.
- Concept tests, creative tests, brand tracking, and awareness pulses
- Question randomization, branching, and clean mobile respondent paths
- Segment breakdowns that show which audience is actually moving
Product and UX research
Collect product feedback after real use, then separate the useful signal from the noisy back seat.
- Feature priority, onboarding friction, usability, and product-market fit
- Usage-based follow-ups for new, frequent, and at-risk users
- Themes, keywords, and redacted examples your team can review safely
Employee pulse and HR listening
Run lightweight internal listening programs without turning every check-in into a giant annual survey.
- Engagement, onboarding, exit, manager feedback, and training pulses
- Department or location routing with confidential aggregate reporting
- Trend checks that show whether sentiment is changing between milestones
Multi-location service feedback
Keep the whole fleet visible across stores, branches, clinics, offices, campuses, or regional teams.
- Location-level CSAT, service issues, staff experience, and visit quality
- Leaderboards, failure patterns, and response funnels by market
- Reports that separate local problems from system-wide friction
Events and community feedback
Capture the room before everyone leaves: town halls, conferences, webinars, fundraisers, trainings, and forums.
- Live polls, post-event surveys, speaker ratings, and session feedback
- Open links for broad participation and SMS for fast follow-up
- Real-time results your team can read while the event is still warm
Education, nonprofit, and association surveys
Reach stakeholders who may not live in one inbox: students, parents, alumni, donors, members, and volunteers.
- Program feedback, member needs, donor sentiment, and community priorities
- Mobile-first response paths with opt-out and do-not-contact controls
- Shareable reports for boards, committees, clients, and partners
Who flags the cab
Built for teams that cannot afford fuzzy answers.
The same survey engine can run a voter pulse in the morning, a customer satisfaction send after lunch, and an employee check-in before the day closes.
Need survey logic, audience dispatch, analysis, and reporting in one lane.
Need fast feedback after real customer moments, not another quarterly guess.
Need to know what broke by location, shift, region, or service line.
Need evidence before roadmap debates turn into opinion traffic.
Need confidential pulses that leaders can act on between major surveys.
Need clear public sentiment, message testing, and stakeholder feedback.
First fare
Start with one route. Scale when the field gets busy.
Send one survey every month on Free Ride and only pay the text meter. When the work becomes regular, Cab Stand and Meter Pro add more sends, reporting, and operations control.